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Window View - Picture of Hard Rock Hotel Tenerife

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From Review : Great overall stay with 3 exceptions of Hard Rock Hotel Tenerife
Great overall stay with 3 exceptions
Great overall stay with 3 exceptions
Great overall stay with 3 exceptions
Great overall stay with 3 exceptions
Great overall stay with 3 exceptions
Great overall stay with 3 exceptions
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Other Recent Reviews

Rui Taborda wrote a review Aug 2019
17 contributions19 helpful votes
+3
We just finished our 9 day stay at the Hard Rock Tenerife and overall our experience was excellent with three minor exceptions. The good, right from the time we arrived we felt welcomed. Daniel and Rober, the parking attendants, were great. Check in was easy and given we had
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Date of stay: August 2019
Response from Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife
Responded Aug 9, 2019
Thank you for taking the time to review our hotel Ruitaboard73. We are glad to read our team offered you an exceptional service. thank you for your special mention to Daniel and Rober, our team works hard daily to assure we deliver an exceptional service to all our guests and your kind words are the best reward for them. We are sorry to read we did not live up to your expectations, we have passed your feedback to the managers involved for them to take the necessary actions to prevent this from happening in the future as well as assuring we deliver an exceptional service to all our guests. We hope to have the pleasure of welcoming you back soon and keep making you have an amazing time! kind regards Regina G Customer Care HRHT
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