Dear Kamila M, Warm greetings from Hilton Marsa Alam Nubian Resort On behalf of Hilton Marsa alm Nubian resort’s Management and Team, please allow us to express our sincerest appreciation for the amazing comments you mentioned on TripAdvisor. With great pleasure, we aim to guarantee our valued guests a feeling of being home while away from home, and your comments have given us more satisfaction than what you have experienced during your stay here at Hilton Marsa alam As such, we will strive to provide our guests even better hospitality service not only to meet but in order to surpass their expectations. We wish to thank you for mentioning and appreciating our staff, and our customer service as they were all intended to provide you comfort and an enjoyable stay. Once again, thank you very much and we are looking forward to welcoming in the near future. Kind Regards, Mahmoud.elkott@Hilton.com Guest Experience Manager