Dear Mr. Steven, Thank you for your comment and feedback, these are our guidelines and yours is especially important to help us about vegan requests. Sorry that we could not meet your expectations even though we have given necessary info before you had come. Also kitchen was informed but it seems choices in the menu are limited for vegans. We will surely improve it for next season. Also regarding the plastic use, we are already working on it, it was planned for next summer to replace it with eco friendly products. Info paper in the room was overlooked and will surely be revised. Hope we will improve our vegan services and welcome you again. Best Regards.