Dear Guest, A BIG THANK YOU for your excellent feedback. We really appreciate the time and effort you have spent in articulating feedback for each area of the hotel as you experienced. I am sure that a lot of travelers will benefit from your review. We have noted your comments regarding insufficient staff at the Pool – we will definitely look into the same on priority. While thanking you once again for your feedback, we also look forward to the pleasure of welcoming you back to “God’s Own Country” and to The Leela Raviz Kovalam where our philosophy is Athithi Devo Bhava – the guest is God. Also, we hope that you will recommend the hotel to your friends and relatives. Warm regards, N.C. Somaiah General Manager