Dear Mrs. Riley, We thank you for staying at our hotel in Kerala and sharing your stay experience on this forum. Nothing is more pleasing than the kind words of appreciation from our esteemed guests, and we are immensely glad to know that we were able to charm you with our facilities and service. It fills us with immense pleasure to know that our amenities, service and hospitality standard were up to your expectations. We thank you again for your generous review that has delighted the entire team. Your appreciation and patronage are highly valued, and we look forward to the honor of receiving you again at our hotel in Kovalam. Sincerely yours, Shibu Thomas Kuruvilla General Manager