Dear Anisa, Greeting from the Ritz-Carlton, Tianjin.! Thank You for the time you have taken to share your comments and for staying with us, it is great to hear that our Residences team has been taking great care of you throughout your stay. We opened the Residences recently and it’s encouraging to know that you feel at home while staying with us. Your compliments regarding to our Hotel and the Residences services are encouraging and I will sure to recognize the team! Please do let us know if there is anything else we can assist you with during your stay! Yours Sincerely, Hugo Montanari General Manager The Ritz-Carlton, Tianjin and The Ritz-Carlton Executive Residences, Tianjin