Dear Ellery P, Thank you so much for taking the time to write your comments on TripAdvisor following your stay at The St. Regis Tianjin. The St. Regis Tianjin strives to provide flawless service on every occasion, and we regret that we were not able to deliver this during your recent visit. Your constructive feedback has been share with my team. In the meantime, please rest assured that we are constantly striving towards improvement and we will ensure to pay extra attention to all our guest. Hope to welcome you back to our hotel in the near future. Sincerely, Joanna Wong Executive Assistant Manager