Dear Mr. Stoltenkamp, Warm greetings from Conrad Tianjin. Thank you for staying with us and taking your valuable time to let us know about you recent stay. We really appreciate your feedback as it assists us in driving to be better. We have noted that we have only partially met with your expectations. We would highly appreciate any further comments you may have where we could have done better. Mr. Stoltenkamp, it is our objective to meet and exceed your expectations, so we do appreciate your comments as it is only through feedback like yours that we are able to continually improve. In the meantime, we are looking forward to welcoming you back to our Conrad Tianjin in the near future for a More inspired stay. Never Just Stay. Stay Inspired.