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I wish I could rate this property higher but the condition of the room we stayed in was sub standard for a higher rating. This is such a shame because the rest of the property was very nice. The staff did a great job by the way.
Date of stay: September 2017
Response from GPCustomerService, Director de Relaciones con Clientes at Volcano Lodge, Hotel & Thermal Experience
Responded Sep 13, 2017
Hello Phil, thanks for your comment. For us it is very important to know the opinion of all our customers. We regret that you did not like the room. We will consider everything you mentioned to improve. Again, thank you for your feedback. Sincerely, Gerardo Pérez H
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