Interior - Picture of Hotel Capstone, Tuscaloosa
Photo: Interior
From Review : Expectation Vs Reality- TERRIBLE! of Hotel Capstone
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Guests
+7
If you need to be as close to the University of Alabama as possible, this is the hotel for you. If you want a room that comes even CLOSE to matching the room pictures on their website and hotels.com, you will certainly be disappointed. Apparently only a small portion of the…
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Date of stay: April 2018
Response from Traci C, Owner at Hotel Capstone
Responded May 5, 2018
Though I'm pleased you enjoyed the room you were moved to, Amy, I apologize if you felt you were misled in any way. I can understand your frustration, and I want to assure you that in the future, we'll do our best to better communicate expectations to our guests regarding which rooms have been updated. I can assure you it was not our team members' intention to come across as unkind in any way, though I'll address your comments with them in an attempt to ensure we're delivering nothing less than the best when it comes to service. Though you mentioned you wouldn't return, we'd sincerely love a second shot at showing you what we're all about. Best, Matt Hood, Director of Guest Services
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