Dear Guest, Thank you for choosing the Hyatt on the Bund for your most recent visit to Shanghai. We appreciate your feedback and observation during your stay at our hotel , and happy to learn that you were satisfied with our room as well as the foods in Club Lounge. In the meantime, we also noticed the comments about taxi issue, we are sorry that doorman was not doing his job well enough, we will discuss this in detail with our Concierge manager who will work closely with the team to resolve such service deficiencies. Thank you again for taking the time to share your valuable comments with us. Look forward to welcoming you back at Hyatt on the Bund in the near future. Best Regards, Management, Hyatt on the Bund