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Window View - Picture of Hyatt on the Bund Shanghai

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From Review : Hyatt brand name hotel of Hyatt on the Bund Shanghai
Hyatt brand name hotel
 Zimmer hatte meiner Meinung nach kein 5 Sterne Niveau mehr
Frayed carpet in room 2428
Run down dirty hotel with false advertizing
WWW-BYR wrote a review Nov 2016
Singapore, Singapore1,069 contribution41 helpful votes
3.0 of 5 bubbles
Sadly I don't really have the usual positive experience of the Hyatt brand name. Decor wise so so only..... My view was good but Low floor and the thing really stand out was the relatively "poor" service level and I am not been bias. From my airport transfer I have an "attitude"
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Date of stay: November 2016
Response from HyattontheBund, Management at Hyatt on the Bund Shanghai
Responded Nov 1, 2016
Dear Guest, Thank you very much for your comments regarding your recent stay at Hyatt on the Bund. Please accept our sincere apologies for any inconvenience you experienced. Your comments regarding the service level of our driver are extremely valuable. We do feel sorry for the unexpected incidents happened and fully understand how disappointed you may feel on us. But it does give a chance, in another hand, to raise our attention to review our service sequence in satisfying our guests. You can be sure that this issue has been addressed to related department,We can assure you that efforts will be made to improve in the areas you have highlighted. Thank you once again for your valuable comments, we look forward to having you as our guest once again. Best Regards, Management, Hyatt on the Bund
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