Dear Adrian0902, Thank you for staying at the Eton Hotel Shanghai. Thank you for share your valued comments with us last stay. Please accept my sincere apologies for the issues you mentioned, your suggestions are so important to us for further improvement, and this comment will surely be shared with related department to concern. I do hope that we could have the opportunity at your service again so that we could provide you with our promised service and I am confident that you would find the progress. And thank you again for sharing your comments with us. We look forward to welcome you again on your next stay. Best wishes, Jessica Zhao Assistant Marketing & Communications Manager