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Interior - Picture of Grand Mercure Shanghai Century Park

Photo: Interior

From Review : Lacks customer centric reception of Grand Mercure Shanghai Century Park
Lacks customer centric reception
Great first impression
Very Average Room
Sub-standard food
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Nani20152015 wrote a review Jun 2019
Hyderabad, India76 contributions1 helpful vote
Positives: 1. Happening location - everything is so very nearby (restaurants, banks etc.) 2. Very spacious and good rooms and interiors - offers great views of the city Breakfast spread is decent Negatives: 1. Many of the front-desk/reception staff are not customer
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Date of stay: June 2019
Response from Dennis_Hu18, Executive Assistant Manager at Grand Mercure Shanghai Century Park
Responded Jun 11, 2019
Dear Nani20152015 Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and our front office manager will train front desk staff custormer service and Accor Le Club member benefits regularly to prevent future occurrence. Once again, we are awfully sorry for any inconvenience caused and appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager
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