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Started with Dinner after check in... Not a single north Indian dish..No one served drinks or water even after asking.Bad Food cooked in Bad oils. At my room TV not working asked the Guest services but no one turned up Is it really a 24/7 Hotel...Not seems to be... It's a new…
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Date of stay: April 2018
Response from S_Johri_GM, General Manager at Novotel Kolkata Hotel and Residences
Responded Apr 21, 2018
Hello Thank you for taking out time from your busy schedule for writing such a detailed and valuable review for us. Apologies for the inconvenience and all the matters would be addressed to the team members. We have also noted down your observations and will look into the same. Meanwhile kindly share your contact details for future correspondence. We shall be looking forward for your next visit and great experience. Warm Regards Sandeep Johri General Manager
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