Dear Guest, Warm greetings from The Gateway Hotel IT Expressway, Chennai! At the very outset, may I thank you for patronizing the hotel in course of your recent stay in the city. It was indeed a pleasure to have you stay with us. We appreciate you taking the time to share your review. We are glad that you overall had a pleasant stay with us. On the same note, we would also like to apologize for the inconvenience caused to you during the stay. Please be assured that we have taken a serious note of your feedback and have shared the same with appropriate departments. We do hope that you will give us another opportunity to provide you with a more positive impression of our Hotel. Regards, Indranil Ray General Manager