Interior - Picture of The Orchid Mumbai Vile Parle
Photo: Interior
From Review : Good Cabs And Boulevard Saviour for them of The Orchid Mumbai Vile Parle
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Guests
+3
Just a normal hotel which utterly disappoints guests. Staying here for 2 days and had to call front office every now and then. GM Gupta tried his best to make us comfortable but frankly for 10K plus room rent for each day , other hotels would have surely outperformed Orchids.…
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Date of stay: February 2016
Response from Varun_Sahani2, General Manager at The Orchid Mumbai Vile Parle
Responded Feb 9, 2016
Dear Sir, Thank you for investing your valuable time in sharing your stay experience with “The Orchid, Mumbai”. We express our gratefulness towards the same. I’m deeply concerned with your feedback and apologise to have let you down in any of our services. We at “The Orchid, Mumbai” try our best to ensure our precious guests have a comfortable stay and a pleasant dining experience. Your detailed feedback has been shared with our Front Office team and corrective actions are been vested with paramount training to evade such an occurrence in future; you will definitely see a change on your next visit. We would like to personally speak to you for more details regarding your experience. Could you please share with us your complete name, email ID and contact number on gmsec@orchidhotel.com to record your feedback. Please treat this as an isolated experience and not as our usual standards. We look forward to having you back soon and please feel free to contact us before your next visit so that we can take care of any special requirements that you may have. Warm Regards, The Orchid Mumbai – “Friendly. Eco-Friendly” Asia’s First Certified 5 star Ecotel Hotel
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