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Pool - Picture of Hyatt Regency Mumbai

Photo: Pool

From Review : Average stay of Hyatt Regency Mumbai
Average stay
Good but could be improved.
Average stay
Good but could be improved.
deluxe suite
The good, the bad and the ugly
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Monalisa777 wrote a review Sep 2016
Mumbai, India1,121 contribution112 helpful votes
+6
There was some noise in the club regency room 1st floor... the staff willingly obliged for a change of room and offered us a pool view. Since we were unable to change that day I asked if the same was possible next day. The next day we were made to wait in the morning... then as
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Date of stay: September 2016
Response from Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai
Responded Sep 8, 2016
Dear Monalisa777, Thank you for allowing us to be of service to you. At the outset, I regret that your experience has not been up to your liking. At Hyatt Regency Mumbai we are committed to delivering an unparalleled hospitality experience and ensure that our guests make the most of being away. Please be assured that I made a note of your feedback and have discussed it with the concerned teams to ensure such incidents do not occur in the future. However, I take this opportunity to share with you that upon your behest, the team had assigned a Pool View room they had also left note in your room requesting you to contact the front desk whenever you are ready. The management team did meet you at check out and profusely apologized for the inconvenience. For us, guest satisfaction is a priority second to none and whilst we anticipate guest requests as a hotel we are happy to assist with any specific requests our guests may have. Hope you had the opportunity to experience our signature relaxing treatments at Club Prana Spa. Keeping in mind the safety of our guests, our pool timings have been formulated. I hope you treat this incident in isolation and give us another opportunity to showcase our signature hospitality and service. I look forward to welcome you on your next visit soon. Warm Regards, Hardip Marwah General Manager
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