Dear Guest, Namaskar and Greetings from The Lalit Mumbai!!! Thank you for sharing your valuable feedback and It is most unfortunate that we did not live up to your expectation. I request you to accept our profound and sincere apologies. With regards to your feedback, I have discussed it in detail with the concerned Department Heads for immediate corrective action. I would be personally addressing and correcting all such quality related defects and we ensure that such errors are never repeated. It is also our sincere request to forgive us and bestow upon us another opportunity to serve you in the near future with an assurance of better and improved services. We remain at your service and look forward to welcome you back at The LaLiT Mumbai. Regards, Vipin Singhal Hotel Manager The LaLiT Mumbai