Dear Guest, Namaste !! I am concerned about the problems you experienced at our Hotel, in .I am writing to thank you for taking the time to bring this matter to our attention. We strive to make the stay not only satisfying but a memorable experience. The principal goal of The Royal Orchid is to provide exceedingly dependable service to all our guests. Consequently, it is disappointing to learn about the way you have been dealt with and I sincerely understand your dissatisfaction for the unpleasant experience. Please be assured that the issues you have raised have been taken up very seriously by the Management of the Group and are being addressed. Kindly let us know, if we can be of any assistance in the near future.