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Bathroom - Picture of Hotel Surya International, New Delhi

Photo: Bathroom

From Review : Loud noisy but aim to please of Hotel Surya International
Loud noisy but aim to please
Loud noisy but aim to please
Broken sink
Broken floor
Odd hot water rules
Broken tub with holes.
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Samantha S wrote a review Apr 2018
Bendigo, Australia166 contributions88 helpful votes
+2
Ok so first hotel in India. Wasn’t expecting 5* however as a meeting place for a tour the next day thought I would make it easier to stay here. First impression is wow this might be nice. Check in was fast and friendly. Welcome juice to start. We arrived early but room was
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Date of stay: April 2018
Response from surya_intl, General Manager at Hotel Surya International
Responded Apr 19, 2018
Dear Guest, I completely empathize on the situation and apologize for the core delivery failure from our end. The issue highlighted has been discussed with concerned department on a very stern note and all the staff has been coached and counseled on the issue so that a mistake of such kind does not repeat again. Its my request to treat this as one odd incident as this is not the reflection of Surya International standards. My team always strives for 100% guest satisfaction and delivers the Yes I Can service culture. On behalf of our entire staff at Surya International we thank you for your business and we hope to see you again when your travel plans brings you back to Delhi. regards, Prjay Bhandari General Manager
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