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Pool - Picture of Hotel Sigiriya

Photo: Pool

From Review : My experience in Hotel Sigiriya of Hotel Sigiriya
My experience in Hotel Sigiriya
Three star hotel with prices of five
A room in Hotel Sigiriya
poolside
ご飯美味しい!
Restaurant
Check In— / — / —
Check Out— / — / —
Guests 
$10,186
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rivg12 wrote a review Jan 2019
Mexico9 contributions7 helpful votes
The hotel's view is excellent, the staff is friendly and the buffet is good. However, there are cockroaches in the room and there is nothing you can do about it. I do not know if it is the location, but it did bother me to see these animals in my room.
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Date of stay: December 2018
Response from sureshathukorala, General Manager at Hotel Sigiriya
Responded Jan 7, 2019
Dear Guest, Thank you very much for taking the time to share your feedback on your recent stay with us. We are all delighted to learn that you enjoyed the friendly service delivered throughout the resort and the food you enjoyed.. Your kind words are a great source of encouragement for our team, who strives to deliver a memorable experience to each of our guests at all times. I was deeply saddened and concerned to learn about the undesirable experience. Please accept our sincere apologies for having failed to deliver on the expectations and for the inconveniences faced. Our Executive housekeeper has taken up this matter for immediate rectification and rest assured that corrective measures have been implemented. We appreciate your feedback which will assist us to better ourselves and your valuable comments will be addressed immediately. Await your return for memories worth repeating. Sincerely,Suresh
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