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Pool - Picture of SAii Phi Phi Island Village, Ko Phi Phi Don

Photo: Pool

From Review : Below expectations of SAii Phi Phi Island Village
Below expectations
Séjour dans un "petit" paradis
Fantastic resort
Excellent choice for a honeymoon or vacation
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Other Recent Reviews

Magda wrote a review Mar 2017
Derby, United Kingdom121 contributions28 helpful votes
We have arrived to this hotel from an amazing 5 star Grand Centara Krabi and our expectations were set very high as both hotels were 5 star and cost similar. After spending 4 nights here we have left with mixed feelings. Check in was smooth with cold towels and drinks, we have
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Date of stay: February 2017
Response from somsakphiphiisland, General Manager at SAii Phi Phi Island Village
Responded Mar 16, 2017
Dear valued guest, We are extremely disappointed to read that we failed to live up to your expectations and our own. I am also for the inconvenience you had and would like to ensure you that we take these issues seriously and we are working on it with the team to rectify all issues. We would of preferred it if you had left our hotel having had a positive experience and we apologize that we did not provide you with the service you are entitled to expect from us. We appreciate your comments as it helps us to improve our services to all our guests. We really look forward seeing you again in the near future. With best regards, Chao Treenawong - General Manager.
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