Dear valued guest, We are extremely disappointed to read that we failed to live up to your expectations and our own. I am also for the inconvenience you had and would like to ensure you that we take these issues seriously and we are working on it with the team to rectify all issues. We would of preferred it if you had left our hotel having had a positive experience and we apologize that we did not provide you with the service you are entitled to expect from us. We appreciate your comments as it helps us to improve our services to all our guests. We really look forward seeing you again in the near future. With best regards, Chao Treenawong - General Manager.