Landscape - Picture of Relax Bay Resort, Ko Lanta
Photo: Landscape
From Review : Is it or is it not? of Relax Bay Resort
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Guests
+10
Pandora's box; what will you discover? A mixed bag.... Better not write too much, might just get accused of smoking something... Value for money and a relaxing stay? Hmmm, maybe, or best be avoided save for the beautiful beach and mind blowing sunsets... Your money your…
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Date of stay: February 2016
Response from alainrelax, Owner at Relax Bay Resort
Responded Mar 3, 2016
Hi, from alain the one who accuses people of smoking ... something...... its true, i am pretty protective of our resort and when some comments do seem a bit ??? I will also answer accordingly. However its from the hart. That also means i might sometimes make mistakes and be wrong. But, mostly i do know pretty much when i am wrong and right. This brings me to your comments: First; Thanks for the 3 stars. Second, I am less happy with the pictures, there are other ways, to vent your protests, but i do understand your point of vue. :-), so no hard feelings. First i will start with my usual defense, as otherwise one could think that became soft. Yes, some of your pictures do say a lot. But they are a moment's notice. By putting them on the internet, you basically made them forever a possible standard. The ones who smoke could deduct that all our bathrooms look like that. Between our 560 travelers pictures we for example have pictures of a broken dirty bathroom dating to 7 years ago, at a time when we did have staff and management problems. Once on the net, it never goes away. So, your comments do hurt, hurt a lot and probably will hurt a long time. More than the value of your stay, if i would translate that in money, and for what? We are already taking action to prefent furher accidents like this. I also have the feeling we did do bad something to you? You could have complained directly to us, and we would have taken measures. Now, i have the feeling that the punishment is bigger than the mistake. Because it's a mistake. And a sad one, and one which should not have happened. But ist our fault, no doubt about that. And as the main Manitou here i take full end responsibility. I also apologize. The pictures: Those dirty joints and unclean water tap: I do agree with you 100%. It's a disgrace to have this in a Hotel. It's totally not done. There are no words i can find to try to speak myself out of it. after seeing them. We immediately called the responsible housekeeping staff, the 5 of them who clean the rooms. I can assure you, it was not a happy moment for them., especially when we went over each picture one by one. They told me they were tired, the hotel full, etc... but still...no excuse. None. They clean the rooms every day, they can see the problems, and they should tell them so we can take measures. If the joints are too old to get cleaned properly, then we just change them. Piece of cake. I did not get this information, but I should have. I am totally very angry, not to say p.. off. on them. Someone did not do his work. Now, you as a client: what would you do ? As the owner i know I am the last one responsible, but my staff did not follow procedure, did not do their job as they are supposed to do and as I cannot check every step of their work I eventually ended up with those pictures? In Thailand its procedure we cut their salaries in case we need to give compensation ? I am against it, but i cannot afford to have the same problem again. So, as you posted the pictures, what do you want me to do. You want a partly refund ? No problem. That's for the pictures concerning the tile-joints. Next one: The picture of the insect getting eaten? : Its a nice nature picture, but how can it reflect negatively, as do the previous pictures, on my business?? We are a jungle place, pictures like this we see daily. ? A sit is so common i have no influence on that. Sorry. The paint problem: Again this should not be. We paint the resort every year new, also the bathrooms. And its the housekeeping who during the low season are painting the bathrooms. Again this should not have happen, because it takes only less than a minute to see the problem, and less than 10 minutes for someone to give it a lick of paint, and in worst case scenario we need close the room for a day. It happened in the past, so... . The housekeeping should have notified us because its a piece of cake to take care of it. Again my apologies. The shower wall in brown tiles: Here i am afraid to tell you we are completely helpless, unless we take out all tiles and replace them. This is not only your room who has this problem. Its due to the mineral in the water who kind of reacts with the fastening glue (kind of lime) or mortar of the tiles. I get grey hair from it. We renovated already bathrooms, but.... As the resort is not connected on the water system, we drill our water on 60 m depth. Its full of minerals. We filter it upstairs through sand and charcoals, but not all minerals are taken out. So, apart from totally replacing the tiles or refurbishing the bathroom I have momentarily no solution. and it happens first slowly, then reaches a point of saturation, and then... expands exponentially. If that happens in full season, then were in for it. So, i hope you accept my apologies and my explanation. I am still amazed you gave us 3 stars. But if you could, it would help to take away the negative pictures as they can hurt more than you think. And as I said, this should not happened and i did have 5 completely crushed housekeepers getting scolded by me and Mr. Niab for over 1 hour. Tomorrow we will do a thorough room search and they will clean, with a toothbrush if necessary, all tile-joints. and nobody goes home before its done. And NO overtime paid too. Its an old resort and if some water tabs such suffer from the minerals in our water, they will be replaced. I do not want to see that kind of pictures. I would have preferred you jus brought them to my office instead of immortalizing them on the net. Its like a sextape. No-one wants it to be his. my sincere apologies, and i assure you, i don't think you smoked something. :-) alain
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