Landscape - Picture of Sterling Kodai Lake, Kodaikanal
Photo: Landscape
From Review : good resort, service needs a lot of improvement of Sterling Kodai Lake
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Guests
+11
stayed at the resort with my office team of around 80 in June end. Location - the resort is located a bit far from the city and lake area (it took us 30 minutes to get there by our volvo bus). it is on a hill slope and thus there are ample views and settings to click good…
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Date of stay: June 2016
Response from SterlingHolidays, Owner at Sterling Kodai Lake
Responded Aug 15, 2016
Dear Sir/Ma'am, Namaste! Thank you for choosing to holiday with us at Kodai - By The Lake. We appreciate your taking the time to share your review of our resort. It is always a pleasure to receive such a detailed description from our guests. Such vivid descriptions not only help us to connect more intimately with our guests but also helps us to introspect and ultimately improve – thank you! We hope that our resort being located at a distance was compensated by our humble effort to provide the best standards of hospitality. We are delighted to know that our culinary options left a lasting impression on your taste buds, our expansive range of menu is our way of pampering our valuable guests! We would like to apologize for the issues that marred your stay with us. We believe that our guests should settle for nothing but the best and there have been some incidents described by you, where we were not able to do so. The Resort Management Team has been duly informed about the concerns raised by you. Thank for your room rip and applauding our villas. We look forward in being your hospitality partner for business and leisure. Sincerely, The Sterling Holidays Team
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