Landscape - Picture of The Gateway Hotel Ambad Nashik
Photo: Landscape
From Review : Great, not grand, but good stay of The Gateway Hotel Ambad Nashik
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Guests
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To start with, after staying at Vivanta by Taj, Aurangabad, I somehow got subscribed to offers and notifications by Taj. I received a communication stating "3rd night on us" and was curious about it, so tried to book. However, upon visiting the website, it was completely beyond…
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Date of stay: November 2016
Response from vinodpandey2014, General Manager at The Gateway Hotel Ambad Nashik
Responded Nov 11, 2016
Dear Sir, Greetings from The Gateway Hotel, Nashik!!! It is with great concern and regret we received your Trip advisor comment outlining the problem you faced during your stay at Gateway Nashik. First and foremost I would like to personally appolized for your inconvenience. We accept full responsibility for the mistake and assure you we are taking the necessary step to prevent it from happening in the future. Thank you for bringing this matter to our attention. Please be assured your experience was certainly not reflective of our usual standard of product and service. We sincerely hope that you will give us the opportunity to welcome you back where we will do the utmost to reverse your impressions and demonstrate our ability to deliver service to your expectations. We immensely value your patronage and are happy to capture your suggestions to put in good use in future. My team and I look forward to the pleasure of welcoming you back again. Regards, Vinod Pandey General Manager
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