Dear Mr. Sachin Shah, Thank you for taking the time to tell us about your experience at the ibis Nashik. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have also noted you feedback on the bathroom experience and be assured that the same will be shared with our design team, in order to get it considered during the next product development program. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Virender Choudhary