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Pool - Picture of Heritage Bagan Hotel, Nyaung U

Photo: Pool

From Review : Nice but needs time to mature of Heritage Bagan Hotel
Nice but needs time to mature
Room 6021 - Shower & tub
Okay, not Great
Room 6021 - Sink
Stunning property not (yet) firing an all cylinders
Room 6021 - Entrance & coffe bar
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wubster wrote a review Dec 2017
Singapore, Singapore12 contributions4 helpful votes
Very nice setting with good comfortable rooms. Like most new hotels the staff need training but there are some standout exceptions such as the amazingly competent F&B Manager who previously worked in Dubai and understands customer service as well as the great team at the Spa and
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Date of stay: December 2017
Response from HeritageBaganHotel, General Manager at Heritage Bagan Hotel
Responded Jan 18, 2018
HeritageBaganHotel, General Manager at Heritage Bagan Hotel, responded to this review, Jan 16, 2018 Warm greeting from Heritage Bagan Hotel ! Dear Mr.Kenneth Sean Mandel, We would like to thank you for the input giving during your stay at hotel.Regarding the issues you expressed more training in language skills and customer service on your stayed. We would like to inform you that we are train to our staffs with English language trainer and also the customer service care by professional trainer from Myanmar Hotelier Professional Association. We deeply apologize for your experience and any convenience this may have caused you. We thank you for your feedback that will allow us to improve our service and avoid the same mistake in the future. Success always to you and look forward to see you again. Yours Sincerely, Htun Htun Aung General Manager
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