Dear mparker, Thank you for taking a moment to share your thoughts about the BEST WESTERN The Hotel Chequamegon. I am happy to hear that you enjoyed most your stay. I apologize on behalf of the staff concerning where we fell short on exceeding your expectations. We are committed to providing our guests with superior customer care. I will use your feedback to ensure that we are able to ensure a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Drew Carlson, General Manager