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cabinet with toaster - Picture of Staybridge Suites Austin Northwest, an IHG hotel

Photo: cabinet with toaster

From Review : First IHG stay of Staybridge Suites Austin Northwest, an IHG hotel
cabinet with toaster
Loved it!
Loved it!
On fridge they have events in the area, month calendar of things going on, hotel events in the month
Loved it!
Loved it!
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new1man9 wrote a review Jan 2021
64 contributions13 helpful votes
1st....we booked online and were quoted a price. No where during the online booking did it state there would be an incidental charge. The price that was quoted on line was not the price I was charged (not counting the incidental fee). I was told when I arrived at the property "
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Date of stay: December 2020
Response from IHG Service, Owner at Staybridge Suites Austin Northwest, an IHG hotel
Responded Jan 19, 2021
Hi new1man9, It was our pleasure to have you as our guest. We take great pride in providing a positive lodging experience. I am happy to read you appreciate the kitchenette and enjoyed the hot shower. On the downside, I am sorry we missed the mark on this day due to the communication on the incidental charges, the oversight surrounding your credit card, and the general upkeep of the room amenities. Our ultimate goal is to provide convenience and comfort to all of our guests. I appreciate your feedback as it allows us to identify areas that may need additional attention. I will pass on your remarks to the managerial team as a resource to enhance our service and room features to avoid recurrence of the same nature. Again, thank you for your feedback and your loyalty to IHG. We would love to deliver an experience that is memorable for the right reasons. We hope to serve you soon! Warmest regards, Zel N. Case Manager IHGService
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