Window View - Picture of Metro Hotel Bukit Bintang, Kuala Lumpur
Photo: Window View
From Review : Convenient location but poor facilities of Metro Hotel Bukit Bintang
+7
The location of the hotel is good and convenient but the facilities is bad and rundown. Firstly, I booked a Family Room that is supposed to come with 2 King size bed but ended up the hotel ran out of Family Room and gave me a Family Triple that came with a King size bed +…
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Date of stay: June 2019
Response from METROHOTELKL, General Manager at Metro Hotel Bukit Bintang
Responded Jun 10, 2019
Dear Sir / Madam, Greetings from Metro Hotel Kuala Lumpur It is with regret to hear of your unpleasant experience during your stay here with us. An investigation will be conducted to ascertain the situation and actions will be taken to improvise the areas mentioned. Please do accept our sincere apology for the incident. Thank you for your comments on your experience with us. It is comments such as yours that will assist us in our efforts to further improve our service. Looking forward to hearing from you and to be of service to you again in the future. Thank you. N Surendran
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