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Pictures of Capitol Hotel - Kuala Lumpur Photos

Kuala Lumpur: Pictures

From Review : Terrible. No idea how they can get 4.0?!?! of Capitol Hotel
Terrible. No idea how they can get 4.0?!?!
Safe
Terrible. No idea how they can get 4.0?!?!
Old hotel with basic necessities
Night view
Shower n toilet

Other Recent Reviews

Nidz wrote a review Apr 2018
New Jersey25 contributions22 helpful votes
+4
1.0 of 5 bubbles
Staying in the hotel as I type this out as I am trying as I am hoping this will help someone out there make a better decision. This hotel is in terrible condition. I have stayed in 2 star hotels that are better. I have no idea how they managed to get such good ratings on
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Date of stay: April 2018
Response from CapitolHCKL, Front Office Manager at Capitol Hotel
Responded Apr 20, 2018
Dear Nidz, Greetings from Hotel Capitol Kuala Lumpur, Thank you for your review of your recent stay with us. We always appreciate hearing from our guest, especially in relation to places for service improvement. We are terribly sorry to learn of your disappointing experience and we have reviewed your feedback with involved team to ensure proper training and necessary steps to rectify the points you have highlighted. All the above issues has been addressed to respective department for better guest experience. Your feedbacks allows us to make constant improvements to elevate our services to valued guests like you. Meanwhile if you can give me more details of your stay it will really help me in my investigations. You may contact me directly at +603 21437000 or at thomas@capitol.com.my . We hope to have another opportunity to welcome you back to Hotel Capitol soon. Once again please accept our most sincere apologies. Regards, Thomas Anthony, Front Office Manager
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