Dear payal_admin, Greetings from Hotel Capitol Kuala Lumpur, Thank you very much for taking your time to write a review on your recent stay. We are extremely happy to know that you had an enjoyable stay with us and our standards have met your expectations but nevertheless I've taken note on the check in process that you have highlighted. Your comments are indeed valuable for us to improve on our services and facilities. Looking forward to welcoming you back for another enjoyable experience at Hotel Capitol in the heart of Kuala Lumpur! Regards, Thomas Anthony, Front Office Manager.