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Pool - Picture of The Westin Kuala Lumpur

Photo: Pool

From Review : Great location of The Westin Kuala Lumpur
Great location
Pool area
Hotel strategis
Run of the mill feeling...
Good location, Average experience
Heavenly Bed!
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purc77 wrote a review Jul 2017
Traralgon, Australia182 contributions72 helpful votes
I'll start with the positives. Very handy location close to shopping, restaurants. Rooms are spacious and luxurious looking. Well appointed gym. Breakfast was mind blowing. So many options from all corners of the globe. Despite all this I just didn't find my stay enjoyable.
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Date of stay: June 2017
Response from Ko V, General Manager at The Westin Kuala Lumpur
Responded Jul 24, 2017
Greetings purc77 We are very sorry that we did not make you feel belong - we will address this with the team. We do accept debit card for any other transaction except for pre-authorization upon check in because this will create an issue to release the pre-authorization amount back to the card holder. I will ensure the Front Desk team is properly briefed to explain this to our guests. Please accept our sincere apologies for any inconvenience caused. Our Engineering team is checking on the plumbing issue and we hoped to resolve this problem as soon as possible. Once again, we thank you for letting us know as we believe we can only improve ourselves through guests' feedback. Last but not least, we hoped you would give us another opportunity to make amends and welcome you back be well Ko van den Hil General Manager
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