Dear Mark27Ldn I am so sorry to hear the inconvenience you had encountered pursuant to your request for a room change. Please accept my sincere apologies and rest assured that we have noted the issues raised by your goodself. I am glad that you had an enjoyable stay overall and had the opportunity to experience our indoor golf facility. Reiterating my humble apologies, I look forward to the pleasure of welcoming you back for a much more seamless stay, the next time. With best regards Frank P Stocek General Manager