Dear Bill W, Thank you for sharing your comments from your experience and posting your pictures of our newly renovated rooms on TripAdvisor. We really appreciate receiving feedback from our loyal guests and are delighted to read that you are pleased with the renovated rooms and especially our associates service. Our core values enable our associates to provide the highest quality service in the industry and we sincerely hope that if you do return to Kuala Lumpur, you will allow us the opportunity to be of service again as well as experience all of the additional new and renovated facilities of the hotel. Thank you once again for your loyalty to our brand and our hotel. We look forward to welcoming you back again to Kuala Lumpur. Regards, Mahmoud Skaf, Area General Manager, Kuala Lumpur