Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel and most notably for Slava,Lisa,Miko is greatly appreciated. We are indeed very fortunate to have such dedicated and passionate members of our team and I will be sure to share your generous feedback with not only them, but the entire Grand Hyatt team. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou