Window View - Picture of Shangri-La Guilin
Photo: Window View
From Review : Five star all around - even after a decade of Shangri-La Guilin
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Other Recent Reviews
+4
First and foremost, I’m a professional hotel critic and have visited hundreds of hotels across the world in the last two decades, some of which I was working a certain prestigious chains such as the Peninsula. I have read extensive reviews of this property prior to my visit.…
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Date of stay: December 2019
Response from ShangriLaGuilinMgmt, General Manager at Shangri-La Guilin
Responded Jan 2, 2020
Dear value guest, Happy New Year and warm greetings from Guilin. First of all, thank you for taking your valuable time to give us such detailed professional feedback regarding your recent stay in our hotel. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights to ensure guests’ comfort. Your encouraging compliments to our team here is the warmest message in the festive season, which I had forwarded to Alex, Bowen, Merry, Crystal, Hannah and shared with the entire team of the hotel. Meanwhile, your recognition on our food of Shang Palace, grounds and maintenance of hardware will drive us work harder to provide better experience for guests. Once again, thank you for choosing to stay with us again. Look forward to welcoming you back to Shangri-La Hotel, Guilin.
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