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From Review : Worst stay of Pullman Zamzam Madina
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Guests
+3
It was the worst experience at all hotels I have been ever. The WC was broken, Towels were torn, food was awful after 15 minutes waiting for any of the waitress to clean our table and finally they refused to give us an iron so i had to go to the reception to give us one. I…
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Date of stay: April 2018
Response from Ashraf M, General Manager at Pullman Zamzam Madina
Responded Apr 7, 2018
Dear Ahmad, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future. For further assistance and elaboration of your mentioned issue, please do not hesitate to contact us on the following email: h9245-qm@accor.com
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