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Beach - Picture of Mövenpick Hotel Mactan Island Cebu

Photo: Beach

From Review : So Far One of the Best Resirt in Mactan Cebu of Mövenpick Hotel Mactan Island Cebu
So Far One of the Best Resirt in Mactan Cebu
Ibiza Beach Club@Moevenpick Mactan
Good but below expectations
better to stay out of the room--at least the pool area was nice
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Travel with Cielley wrote a review Nov 2016
Philippines50 contributions4 helpful votes
Hotel lobby has a beautiful ambiance. No complaint about the place as it was my first time here, the resort is so nice. Unfortunately, we were not informed about the facilities that hotel has to offer. Breakfast is not good and not too many options. Was disappointed with the
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Date of stay: October 2016
Response from HRainfroy, General Manager at Mövenpick Hotel Mactan Island Cebu
Responded Nov 23, 2016
Dear zeckcie, Thank you so much for choosing our hotel. We are pleased to know that you found the hotel ambiance, vibe and energy to your liking. We understand that you had some concerns about the breakfast selection. Our culinary team prepares a daily repertoire for breakfast, with an international variety that caters to different tastes and preferences. The focus is to provide a filling and power breakfast to jump start the day. We beg your indulgence if this selection did not meet your ideal setup and if your found the selection too few. We have also noted your comment about the Danggit. Trust that we have shared all these with the F&B team, as reference for their daily operations review. We also have noted your concern about the security team asking for confirmation for every guest arriving in the evening. We hope you understand that this is a procedure we follow in ensuring everyone's safety and security. It is in this same interest that our security team oversees every arrival, if they need to register the guest as in-house or visitor, as reference, in case of any incident, emergency or pressing concern. We do apologize if you found this offensive, even more so if your concern was with the manner you were approached. We will cascade your feedback to the department head in charge, who will ensure that corrective measures are in place. We also apologize for the inconvenience brought about by the volume of guests in queue upon check-out. Our Front Desk team does try to accommodate everyone to the best they can. It is unfortunate that there was an influx of guests at the Front Desk at that time you came. Nevertheless, we do appreciate that you have brought this matter to our concern, as feedback such as this help us identify areas for improvement. Thank you, once again, for your taking time to post a review here on TripAdvisor. We hope to see you again on your next visit to Cebu. Kind regards, Harold Rainfroy General Manager
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