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Window View - Picture of Edsa Shangri-La, Manila, Luzon

Photo: Window View

From Review : Standard hotel with high price of Edsa Shangri-La, Manila
Standard hotel with high price
The tower wing newly renovated horizon club room
View from Lift area
Disgusting 5 star.
Disgusting 5 star.
Weekend visit
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Wicak P wrote a review Feb 2016
Jakarta, Indonesia102 contributions15 helpful votes
Well, the first impressing actually good, the staff that greet me during check in was nice, by the time I arrived she already check me in. But yhe information not clear since she mention that my room not included breakfast meanwhile it already did. The room standard, well its an
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Date of stay: February 2016
Response from Amit O, General Manager at Edsa Shangri-La, Manila
Responded Feb 22, 2016
Dear Wicak P, Thank you for taking the time to tell us about your recent experience at Edsa Shangri-La, Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We sincerely apologize for your dissatisfaction. In order to serve you better, we have reviewed and shared your comments with our Management team. We are working closely with them to address the areas of improvement you've brought to our attention. Rest assured that we will be taking the necessary steps to ensure a better guest experience for you. We hope to have the opportunity to restore your confidence in our brand of hospitality. Yours sincerely, Amit Oberoi General Manager
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