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Interior - Picture of Fairmont Makati, Luzon

Photo: Interior

From Review : Bait and Switch of Fairmont Makati
Bait and Switch
Mound of bacon at breakfast
Perfect location
All good
Weekend staycation!
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Anoini2 wrote a review Feb 2018
United States1,169 contribution231 helpful votes
Fairmont Makati -took Uber from the airport to the hotel, took less than 15 minutes -location is great right in front of a few malls. The hotel is connected to the Landmark Mall and supermarket through the underground parking -our hotel room/suite was beautiful with nice thick
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Date of stay: January 2018
Response from FRHI_Manager, General Manager at Fairmont Makati
Responded Feb 8, 2018
Dear Anoini2, Firstly, allow me the opportunity to apologize for the issue that you have experienced at Fairmont Makati during your stay. We have investigated what transpired during your stay and would like to assure you that our colleagues have addressed the matter accordingly. We apologize for our oversight and this event served as a learning for all of us. With that, I'd like to thank you for your appreciation towards our location, room amenities, dining offers, and the Fairmont Gold Lounge. We are pleased that despite our untoward lapse, you were still able to enjoy the other aspects of our hotel. Thank you for sharing your experience at Fairmont on TripAdvisor. We do hope that you will give us an opportunity to provide you with a much better experience in our hotel should you find yourself traveling back to Manila in the near future. Sincerely, David Batchelor Managing Director
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