Dear Guest, Thank you for taking the time to write a review about the hotel. Your observations of the hotel both positive and negative are very much appreciated. I am pleased to know that you enjoyed the view from our room and our service. Your negative feedback is well noted. Rest assured that these will not be taken lightly and I apologize for any inconvenience it has caused. We value the comments that we receive from our guests as this helps us to continuously improve our services in ensuring a more satisfying stay. It was our pleasure serving you. We hope to see you again at the hotel. Sincerely, Derrick Tan