Beach - Picture of Hilton Mauritius Resort & Spa
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From Review : A long but accurate review! of Hilton Mauritius Resort & Spa
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Other Recent Reviews
londonman89 wrote a review Nov 2019
Richmond-upon-Thames, United Kingdom127 contributions69 helpful votes+6
My wife and I are fortunate enough to have stayed in some quite exceptional hotels. After a week at the Hilton, I feel this is also an exceptional hotel. I shall list the pros and cons below; Pros 1. The staff are exceptional to the point of us feeling a slight pull on our…
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Date of stay: November 2019
Response from HiltonMauritius, General Manager at Hilton Mauritius Resort & Spa
Responded Nov 18, 2019
Dear londonman89, Thank you very much for taking the time to write such a detailed review further to your recent stay at the Hilton Mauritius Resort & Spa. We are all pleased to hear that you had a wonderful time in our resort and that you truly enjoyed your Hilton experience. It is always a pleasure to have good feedback from our guests and to acknowledge the team members’ efforts, especially when they have provided quality service. Rest assured that your words of encouragement will be share with them. However, we are sorry to read that Les Coquillages restaurant & La Pomme d’Amour buffet was not up to your satisfaction, but happy to hear that The Ginger Thai restaurant was a delight. Moreover, we have well noted the areas where there are room for improvement and rest assured that same has been share with our executive team for immediate review. Thank you again for sharing your feelings with us, it is through the feedback of our guests that we are able to understand better the customer’s experience. We hope to have the immense pleasure to welcoming you again for another memorable experience. Yours faithfully, Jacques Brune General Manager Hilton Mauritius Resort & Spa
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