Dear Guest, Greetings from Ambre Resort & Spa! We regret to learn of your experience in Mauritius. We do take note of these comments and reassure you that preventive and corrective actions will be taken in order to avoid recurrence of such “unusual” incidents. It is our every intention to provide an excellent service to all our guests. Please do not hesitate to contact us in case you will decide to have another experience with us. We remain available for any assistance you might require. Sincerely, Clency Roméo, General Manager