Dear Eskimo328 We appreciate your feedback from your recent experience and stay at Sunway Pyramid Hotel. If time permits, please drop me an email at jerryg@sunwayhotels.com with your contact details. We would like to reach out to you and address the matter highlighted. This is certainly not our usual service standard nor the type of experience. We look forward to hearing from you. Please allow us another opportunity to welcome you back to the hotel soon. Best regards, Jerry Gan General Manager