Interior - Picture of Hotel Grandis, Kota Kinabalu
Photo: Interior
From Review : Rught in the middle of town and very near to many good finds ..shopping mall is next the the hotel of Hotel Grandis
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Guests
+5
The room are well size ..with in room safe box ..very good breakfast .but cooking station can be a wait as during my stay there is only one chef doing the cooking .what I did not like was the shower control ...water runs cold and warm alternating ..if renting car the car park…
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Date of stay: October 2016
Response from Hotel-Grandis, General Manager at Hotel Grandis
Responded Nov 23, 2016
Dear Chpchee, Thank you for sharing your review. I apologize for the wait at the cooking station. Breakfast is always busy and we will allocate more staff to help out. I am sorry for the hot/cold water situation. Our shower mixer is of same quality used in other 5 star hotel. But will definitely investigate the cause of the problem. We are a strong supporter of the Hospitality Institution and have few trainees on board. This is the first time they are working and communication skill can be a challenge at times but we have confidence that they will improve after some times. Thank you again for the comments for our improvement. Regards, Michael
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