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Interior - Picture of The Wembley – A St Giles Hotel, Penang Island

Photo: Interior

From Review : Offsite and Team Build 2019 of The Wembley – A St Giles Hotel
Offsite and Team Build 2019
Offsite and Team Build 2019
That's the fridge which you're going to bump your head into.
Bad. Period.
Premier Hotel but Disappointing
Bad. Period.
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9357MarkY wrote a review Jul 2019
Singapore, Singapore1,704 contribution125 helpful votes
+2
Tossed between Wembly and Jen (which are just opposite each other), the organizer decided on Wembley. Quite a nice hotel, but very noisy at night, maybe due to where the rooms are facing perhaps. Room is comfortable and clean. The buffet breakfast is basic. Location is good ss
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Date of stay: July 2019
Response from TonyGoh-GM, General Manager at The Wembley – A St Giles Hotel
Responded Jul 16, 2019
Dear 9357MarkY, Warmest Greetings from The Wembley – A St Giles Hotel, Penang. Thank you for choosing to stay with us whilst in Penang. We deeply regret that you did not have a good experience with the soundproof of the room during your stay with us. The satisfaction of our guests is our priority and be assured that appropriate actions will be taken to ensure it will not happen again. Further to your feedback pertaining to the soundproof, we have taken note of your feedback and rest assured that your feedback was already highlighted to the relevant department head to ensure corrective measures will be taken accordingly. It is my fervent hope that you will not allow this experience to mar your overall impression of us. Please accept our sincerest apologies and we hope to welcome you back soon in order to provide a better experience in the future.
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