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Bathroom - Picture of The Gurney Resort Hotel & Residences, Penang Island

Photo: Bathroom

From Review : Value deal but weakly staffed of The Gurney Resort Hotel & Residences
Value deal but weakly staffed
The room condition really not up to standard. I m suspecting they never change the bedsheet. Sta
Need Refurbishment
Exposed wiring
Value deal but weakly staffed
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Other Recent Reviews

Romuluz75 wrote a review Dec 2017
Penang Island, Malaysia2,461 contributions112 helpful votes
We are staying here for a couple of nights. The check in process was long due to the seemingly inexperienced front desk staff who appeared to be unfamiliar with what was booked via their lwn website, particularly on whether the tax was included or not. Some of the housekeeping
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Date of stay: December 2017
Response from Ramesh R, General Manager at The Gurney Resort Hotel & Residences
Responded Dec 3, 2017
Dear Romuluz75, Thank you for your recent stay and for having taken the time to write a review about your good not so good experience during your stay. I apologize that we did not meet your expectations and have taken particular note of your suggestion that the hotel needs refurbishment/redecoration. Please rest assured that we do take your feedback very seriously and we will do our utmost to better meet your expectations next time given a chance. My sincere apologies for the delay of the check in service you experienced. I can assure you that this is a one off incident and I have shared this with our Front Office Manager to provide the necessary training and emphasis on urgency and resolving guest issues. In regards to the renovation, we are currently planning extensive renovations with our owning company and should be in a position to make announcements in this regard in the not too distant future. We are grateful for your support and do hope that we may have the pleasure of your company at our Hotel in the future. Yours sncerely, Ramesh Ronald
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