Dear A4turbo21, We very much appreciate your sharing your experience on your stay at Pullman Danang Beach Resort. It is wonderful to see that you enjoyed being around our friendly staff. They really enjoy attending to our guest and creating long lasting memories. Kindly be assured that I will personally tell my team about your fabulous feedback of their outstanding service. However, I am disappointed to learn of about your room and dining experience this is certainly not our standard of service; please allowing me to express my sincerest apologies. I have shared your food comment with our Chef. He would appreciate if you could share some more details on your stay such as your room number and period of stay and your dining experience. Please send me an email to email@example.com. Yes, you are correct, our Resort is located at one of the most beautiful beaches in the world, glad to hear that you enjoyed it beauty. Again, feedback is the only way for us to learn about our shortcoming and I highly appreciate that you have taken your time to share your experience with us. We look forward to hear from you. Thank you very much for making Pullman Danang Beach Resort the choice of your stay, I would hope that your travels will bring you back to Danang and perhaps we would have the opportunity to redeem our performance. Best Regards Nguyễn Thị Thu Hiền (Ms.) Guest Experience Manager firstname.lastname@example.org Post Scriptum Please be informed from 1st December until 21st December 2016 our swimming pool will be undergoing some critical re-tiling and will be closed. Unfortunately, this is unavoidable for health and safety reasons. Meanwhile, we have made arrangement with our neighbour sister hotel, Premier Village Danang Resort Managed by Accorhotels to assist us allowing you to use their swimming pool free of charge during the closure, from 6AM-5:30PM. We appreciate your understanding in this matter and should you need further assistance, please do not hesitate to contact us at email@example.com at any time.